Terms of service

Some purchasers have reported that customs duties were charged. You may have to pay customs duties or a similar import tax depending on your country’s import regulations. If you have special requirements to declare, please let us know in your order.

Return Policy:   We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing

 

Quality Assurance: If there is serious damage or product quality problem during transportation, please contact welch@xtia.com.cn, usually we can re-issue the product for you or deal with it in other ways

 

Email response time：We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email seriously.