Must Read: About , Shipping, Cancel order and return policy (About.2023 update)

Must Read: About , Shipping, Cancel order and return policy (About.2023 update)

We started trying to use the AliExpress platform to provide a cheaper but slower shipping method.


Aliexpress store address : ( https://www.aliexpress.com/store/1103738004?spm=a2g0o.detail.0.0.3b75HclaHclaFX )

 

AliExpress has a great advantage in postage for parcels less than 1KG, so it is more suitable for purchasing accessories. For the chassis itself, because the package weight exceeds 4kg, there is no advantage in postage and transportation time.

 



For our website, we will still use the current reliable air transportation mode.

 

Current shipping methods:   To door,  Air express .   (Possible courier

brands:DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express

 The Shipping fee will be different in different regions

 

Total transit time : 1-2 weeks (Include our time to prepare the package)

 

The tracking number is usually updated 1-2 days after we send out the order (shipped by freight forwarder)

 

Contact Us :We usually respond to online messages within 3 business days. 

We have built a new reply system. We can now basically respond on the same day/next day during working days.

 

Because our system emails are often blocked or rejected by Google Mail, we now recommend using the online chat system to contact us


Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam

 

Order Change:    If you need to cancel the order after placing the order and get full refund.  please  use online chat to contact us  We accept only refunds before the order is dispatched.

If the order has already been shipped, we will not accept refunds without successfully intercepting the package

Because we can't check messages in real time. So it is possible that the order will fail to be canceled (the order has been sent after receiving the email),In this case we cannot cancel the order and refund for you

 

Return Policy:   We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing

 

Quality Assurance: If there is serious damage or product quality problem during transportation, please contact us using online Chat, usually we can re-issue the product for you or deal with it in other ways

 

Response time:We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email and online chat message seriously.

 

Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam

 

About customs:

Shipping cost does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package.