We started trying to use the AliExpress platform to provide a cheaper but slower shipping method.
Aliexpress store address : ( https://www.aliexpress.com/store/1103738004?spm=a2g0o.detail.0.0.3b75HclaHclaFX )
AliExpress has a great advantage in postage for parcels less than 1KG, so it is more suitable for purchasing accessories. For the chassis itself, because the package weight exceeds 4kg, there is no advantage in postage and transportation time.
Before buying, you can compare the sales and shipping prices of the two stores.Please note that due to the differences in platform fees and service areas, the product categories and prices of the two platforms will be quite different.
For our website, we will still use the current reliable air transportation mode.
Current shipping methods（For xtia.design）: To door, Air express . （Possible courier
brands：DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express）
The Shipping fee will be different in different regions
Total transit time ： 1-2 weeks (Include our time to prepare the package）
The tracking number is usually updated 1-2 days after we send out the order (shipped by freight forwarder)
Contact Us ：We usually respond to online messages within 2 business days.
We have built a new reply system.
We can now basically respond on the same day/next day during working days.
Because our system emails are often blocked or rejected by Google Mail, we now recommend using the online chat system to contact us
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam
Order Change: If you need to cancel the order after placing the order and get full refund. please use online chat to contact us We accept only refunds before the order is dispatched.
If the order has already been shipped, we will not accept refunds without successfully intercepting the package
Because we can't check messages in real time. So it is possible that the order will fail to be canceled (the order has been sent after receiving the email)，In this case we cannot cancel the order and refund for you
Return Policy: We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee( Including China custom fee)
In our experience, the shipping cost(+custom duties) for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing
Quality Assurance: If there is serious damage or product quality problem during transportation, please contact us using online Chat, usually we can re-issue the product for you or deal with it in other ways
About customs：
Shipping cost does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package.