1: For the US and EU, we will start using the tax-inclusive shipping method. This means that customers no longer need to bear unnecessary tariff risks.
Packages will be shipped uniformly to the destination country.After the supplier places the express order for the parcel, it is packed into a large parcel and transported to the destination country together, and then the whole parcel is declared and taxed together. This method can save a certain amount of tax.
There will be a period of time when tracking information will not be available.The disadvantage is that the parcel information cannot be queried before the parcel is cleared. The information can only be queried when the customs clearance is completed and the parcel enters the destination country for delivery. Compared with direct mail, it may add 3-5 days.
However, under the current tariff situation, this channel can greatly reduce the possibility of customers paying high tariffs.
2:Other countries and regions maintain standard transportation methods
3：we started experimenting with opening a small overseas warehouse in the United States. More details check the link below
Standard shipping, except US and EU）:
To door, 5-12days
brands：DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express）
The Shipping fee will be different in different regions
The tracking number is usually updated 1-2 days after we send out the order (shipped by freight forwarder)
About customs：
Standard Shipping cost does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package.
Shipping methods to the US and EU now include customs duties. You will not need to pay any additional fees
Order Change: If you need to cancel the order after placing the order and get full refund. please use online chat to contact us We accept only refunds before the order is dispatched.
If the order has already been shipped, we will not accept refunds without successfully intercepting the package
Return Policy: We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee( Including China custom fee)
In our experience, the shipping cost(+custom duties) for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing
Quality Assurance: If there is serious damage or product quality problem during transportation, please contact us using online Chat, usually we can re-issue the product for you or deal with it in other ways
Additional purchase methods：
We started trying to use the AliExpress platform to provide a cheaper but slower shipping method.（Please note that the AliExpress channel may still face tariff issues at present.）
Aliexpress store address : ( https://www.aliexpress.com/store/1103738004?spm=a2g0o.detail.0.0.3b75HclaHclaFX )
AliExpress has a great advantage in postage for parcels less than 1KG, so it is more suitable for purchasing accessories. For the chassis itself, because the package weight exceeds 4kg, there is no advantage in postage and transportation time.
Before buying, you can compare the sales and shipping prices of the two stores.Please note that due to the differences in platform fees and service areas, the product categories and prices of the two platforms will be quite different.
For our website, we will still use the current reliable air transportation mode.
Contact Us ：We usually respond to online messages within 2 business days.
We have built a new reply system.
We can now basically respond on the same day/next day during working days.
Because our system emails are often blocked or rejected by Google Mail, we now recommend using the online chat system to contact us
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam